Our Latest Advice

Busy seasons can be exciting and a little hectic for small business owners. More customers, longer hours, seasonal events, increased inventory, and stronger sales can all create opportunities for growth.

But when business picks up, risk often increases too.

For many businesses in Atlantic Canada, including Newfoundland and Labrador and Nova Scotia, peak periods can look different depending on the industry. For some, summer brings tourism, festivals, outdoor patios, and increased foot traffic. For others, the busy season may be tied to holidays, construction schedules, fishing and marine activity, retail promotions, or weather-dependent work.

Whatever your peak season looks like, it is a good time to review your risks, update your procedures, and make sure your commercial insurance still fits the way your business is operating.

At Munn Insurance, we help small business owners understand how seasonal changes can affect their coverage and overall risk.

When business gets busier, exposures can change

A business that is operating at full speed often looks different from the same business during a slower period. You may be carrying more inventory, serving more customers, hiring temporary staff, hosting events, extending hours, using outdoor spaces, or relying more heavily on suppliers and delivery schedules.

These changes can affect your insurance needs and your day-to-day risk management.

Common busy-season risks include:

• Theft, shoplifting, or break-ins
• Cyber fraud, phishing, or payment-related scams
• Customer injuries or slip-and-fall incidents
• Employee or seasonal staff mistakes
• Property damage from storms, wind, rain, fire, or power outages
• Inventory shortages or supply chain delays
• Equipment breakdowns during high-demand periods
• Increased vehicle or delivery use
• Higher cash flow and transaction volume

The goal is not to slow down your business. The goal is to prepare before a busy period creates problems.

Theft and property risks

Higher customer traffic, outdoor displays, temporary storage, and increased inventory can make theft and property losses more likely.

Retailers, restaurants, contractors, tourism operators, and service businesses may all carry more stock, tools, equipment, or cash during peak periods. If those values are higher than what your policy reflects, your coverage may need to be reviewed.

Practical steps include:

• Updating inventory and equipment values
• Securing doors, windows, storage areas, sheds, trailers, and outdoor displays
• Using cameras, alarms, and proper lighting
• Limiting cash kept on site
• Keeping records of higher-value stock, tools, or equipment
• Reviewing theft deductibles and policy limits with your broker

Cyber and payment-related risks

Small businesses rely heavily on technology, even when they are not considered “tech” companies. Online bookings, debit and credit card payments, email, cloud software, customer databases, websites, and social media accounts all create potential cyber exposure.

During busy periods, staff may be moving quickly, responding to more emails, processing more transactions, and dealing with more customer requests. That can make it easier for phishing emails, fake invoices, payment scams, or suspicious links to slip through.

To reduce cyber risk:

• Use strong passwords and multi-factor authentication
• Train staff to recognize phishing and fraudulent payment requests
• Limit access to sensitive customer or payment information
• Back up important business records
• Keep software and payment systems updated
• Review cyber liability or data breach coverage with your broker

Cyber coverage can be especially important if your business stores customer information, accepts online payments, books appointments online, or depends on digital systems to operate.

Seasonal staff and training gaps

Many businesses rely on seasonal, casual, part-time, or temporary workers during peak periods. These employees can be a major help, but they may not know your procedures as well as long-term staff.

Training gaps can lead to customer service issues, safety concerns, privacy mistakes, equipment damage, or liability claims.

Before the busy season starts, make sure staff understand:

• Customer service expectations
• Emergency procedures
• Cash handling or payment processes
• Privacy and customer information rules
• Safe use of equipment
• Cleaning, inspection, and maintenance procedures
• How to report incidents or hazards

A short training session can help prevent small issues from becoming larger problems.

Weather and business interruption risks

Atlantic Canadian businesses know that weather can change quickly. Heavy rain, high winds, coastal storms, snow, freezing conditions, wildfire smoke, heat, and power outages can all affect operations depending on the season and location.

A weather-related event can damage property, interrupt deliveries, close roads, affect utilities, or force a temporary shutdown.

Businesses should consider:

• How long they could operate without power
• Whether they have backup suppliers or alternate delivery options
• How key records are backed up
• Whether important equipment is protected
• How they would communicate with customers during a closure
• Whether business interruption coverage is included in their policy

Business interruption insurance may help replace lost income and cover certain ongoing expenses after an insured loss. Your broker can explain how this coverage works and whether your current limits are appropriate.

Slip, trip, and fall hazards

Busy seasons often mean more people moving through your business. Wet entryways, outdoor patios, crowded displays, extension cords, uneven walkways, snow and ice, loose mats, and temporary event setups can all increase the chance of injury.

Slip-and-fall claims are a common liability concern for many businesses.

To reduce the risk:

• Keep walkways, entrances, exits, and aisles clear
• Use non-slip mats where appropriate
• Clean up spills quickly
• Secure cords and temporary displays
• Inspect patios, parking areas, stairs, and ramps
• Document regular inspections and maintenance
• Have staff report hazards right away

Good housekeeping and clear procedures can go a long way in preventing injuries.

Supply chain and staffing disruptions

A busy season can put pressure on suppliers, delivery schedules, and staffing levels. If your business depends on certain products, materials, equipment, or employees, a delay or shortage can quickly affect sales and customer service.

It is worth having a simple contingency plan before peak season begins.

Consider:

• Backup suppliers
• Alternate delivery options
• Cross-training employees
• Ordering key inventory earlier
• Keeping emergency contact lists updated
• Reviewing vendor agreements
• Planning for employee illness, vacation, or turnover

Insurance may not solve every supply chain issue, but the right coverage and planning can help reduce the impact of certain disruptions.

Review your insurance before peak season

Your commercial insurance should reflect how your business operates during its busiest periods, not just during slower months.

Before your peak season, speak with your broker about:

• Increased inventory or stock
• Seasonal employees
• Outdoor operations, patios, displays, or events
• Higher customer traffic
• Cyber and payment risks
• Delivery, vehicle, or transportation changes
• Business interruption coverage
• Equipment, tools, or property values
• Weather-related exposures
• Liability limits

A quick review can help identify whether your current policy still fits or whether adjustments should be made.

Final thoughts

Busy seasons bring opportunity, but they also bring added responsibility. A little planning can help protect your business, your customers, your employees, and your ability to keep operating when something unexpected happens.

At Munn Insurance, we work with small business owners across Atlantic Canada to review seasonal risks, identify coverage gaps, and build insurance solutions that fit the way their businesses operate.

Getting ready for a busy season? Contact Munn Insurance today at 1-855-726-8627 to speak with one of our business insurance experts or visit us online at www.munninsurance.com.